Effective Date: 01-Nov-2025

1. Introduction

AskSir is committed to protecting your privacy and maintaining the confidentiality of your data. This policy describes how we handle the personal information you provide while using our services, including communications via WhatsApp, website interactions, and payment processing.

We comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India).

2. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, phone number, and any other identifiers shared during communication.

• Academic Data: Images, text, or files you share for educational assistance (e.g., doubt photos, assignments, notes).

• Payment Data: Transaction details such as payment ID, method, and amount (collected via secure third-party gateways like Razorpay or UPI).

• Usage Data: Device type, interaction time, and message logs (for internal performance analytics).

We do not collect or store sensitive financial details such as debit/credit card numbers or banking credentials.

3. How We Use Your Information

Your data is used strictly for educational and operational purposes, including:

• Delivering tutoring, solutions, and academic guidance.

• Connecting you with suitable subject experts.

• Processing payments and maintaining transaction records.

• Internal review, quality checks, and service improvement.

• Communication regarding your queries, updates, or feedback.

• Compliance with legal or regulatory obligations.

We do not sell, rent, or trade your information to any third parties.

4. WhatsApp Communication Policy

AskSir’s services operate primarily via WhatsApp.
By contacting us on WhatsApp, you consent to receive:

• Replies to your academic queries.

• Attachments, notes, and learning materials.

• Occasional service updates (if opted in).

Your conversations remain private and end-to-end encrypted through WhatsApp’s secure infrastructure.

5. Data Retention

• We retain user data only for as long as necessary to fulfill the purposes mentioned in this Policy or as required by law.

• Academic content (such as shared questions or solutions) may be stored temporarily for internal audits or quality control.

• You may request deletion of your data by writing to us at support@asksir.in.

Upon verification, your information will be securely deleted from our active records.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.

These include:

• Restricted access to internal databases.

• Encrypted communications via WhatsApp.

• Secure payment handling through verified third-party gateways.

However, no digital transmission is 100% secure. By using our services, you acknowledge that some inherent risk exists in online communications.

7. Sharing of Information

We may share limited information only when necessary:

• With verified educators, for the purpose of resolving your academic query.

• With payment processors (like Razorpay) to complete your transactions.

• With law enforcement or government authorities, if required under applicable laws.

We never share your contact or academic data for marketing or third-party use without consent.

8. Your Rights

As a user, you have the right to:

• Access your personal information held by us.

• Request correction or deletion of inaccurate data.

• Withdraw consent for processing your information.

• Contact our support team for privacy-related concerns.

All requests can be sent to support@asksir.in with subject line “Privacy Request”.

9. Children’s Privacy

Our services are intended for students aged 13 and above.
For users under 18, parental or guardian consent is required.
We do not knowingly collect personal information from minors without proper consent.

10. Changes to This Policy

AskSir reserves the right to modify or update this Privacy Policy at any time.
Any changes will be reflected on this page with a revised “Last Updated” date.
Continued use of our services implies acceptance of the updated terms.

11. Contact Us

For any queries, complaints, or data-related requests, please contact:

📧 support@asksir.in
📱 +91 96966 27965
🌐 www.asksir.in